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Zelle QR Code
​U.S. Bank

Project Overview
​
 

Introduce a new QR code feature to the Zelle® P2P app to enable secure, contactless mobile payments for users to send and request money.

My Role
  • Lead product designer
  • Visual design
​
​Team
  • UX designer
  • Content strategist
  • ​Accessibility consultant
  • UX researcher
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Objectives

Value we are providing:
  • Users can quickly add new recipients to send or request money via a QR code.​
  • Offer users QR code options:
            - Scan for fast payments
            - Save to receive money
            - Print on promo materials for payment
  • ​Enable a business to share their QR code for contactless payments
 
​Dependencies:
  • Align with EWS/Zelle requirements
  • Provide EWS/Zelle certification and approval
  • Align to US Bank design system/accessibility

​Specific Dependencies:
  • Align with Zelle requirements
  • Provide EWS/Zelle certification and approval
  • Align to US Bank design system/accessibility
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​​Competitive

Competitive landscape
  • Traditional banks
  • Fintechs
  • Non-Fintechs
​Key findings:
  • Cash App and LinkedIn were best in class for their use of a simple UI.
  • Venmo and PayPal user experience was more robust and had more features.
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