Project Overview
​ 
Introduce a new QR code feature to the Zelle® P2P app to enable secure, contactless mobile payments for users to send and request money.

My Role

• Lead product designer
• Visual design

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​Team

• UX designer
• Content strategist
• ​Accessibility consultant
• UX researcher

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Objectives

Value we are providing:

• Users can quickly add new recipients to send or request money via a QR code.​
• Offer users QR code options:

            - Scan for fast payments
            - Save to receive money
            - Print on promo materials for payment

• ​Enable a business to share their QR code for contactless payments

 
​Dependencies:

• Align with EWS/Zelle requirements
• Provide EWS/Zelle certification and approval
• Align to US Bank design system/accessibility

​Specific Dependencies:

• Align with Zelle requirements
• Provide EWS/Zelle certification and approval
• Align to US Bank design system/accessibility

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​​Competitive

Competitive landscape

• Traditional banks
• Fintechs
• Non-Fintechs

​Key findings:

• Cash App and LinkedIn were best in class for their use of a simple UI.

• Venmo and PayPal user experience was more robust and had more features.

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